​ Return and Refund Policy

Return & Refund Policy: 

Our prime goal is to provide our customers complete peace of mind & satisfaction every time you shop with us. 

What is your return policy? 

We offer return/replacement of Products ordered on onlinestorz.com within 7 business days of delivery of the order. However, there are certain products such as Lingerie items, Jewellery items etc. for which our Sellers do not an offer return/replacement. We only ask that you don't use the product and preserve its original condition, tags, and packaging. You are welcome to try on a product but please take adequate measure to preserve its condition. All items to be returned or exchanged must be unused and in their original condition with all original tags and packaging intact (for e.g. shoes must be packed in the original shoe box). 

What is the refund policy for the returned item? 

We endeavour to process your refunds within 7 business days from the date of receipt of the Product. However, the refund is subject to the transaction and processing time taken by the bank after the NEFT is initiated by onlinestorz.com, In case of any refund discrepancies, onlinestorz.com may at its sole discretion, request you to share with us a screenshot of your bank statement. 
We understand that in some scenarios, the Product may take more than 7 days to reach our warehousing and Quality Check facilities. In such scenario, we process the refund amounts intermittently.

How does Refund work on based on the different modes of payment?

- If you have paid for the order using bank account/credit card/debit card, then the refunded amount gets credited to your bank/credit card account within 7 business days from the date of refund request

-  If you have paid for the order using Cash on Delivery option, the customer is required to furnish their bank details to enable us to credit the refund directly to your bank account. Please further note that you shall be completely responsible for providing correct bank details and the company shall not be responsible in case wrong information has been provided.

How do I return/exchange/cancel my order?

In case you wish to return/exchange/cancel your order, we are here to help you, Call our Customer care number 011-45557912. 

Am I entitled to a refund/exchange if I have shopped during a promotion/scheme/offer?

Yes, you shall be entitled for an exchange if the Product is available and in stock. However, please note that in case of promotions/schemes you are only eligible for a size exchange for the same Product. For refund/s in case you have purchased any Product/s during an offer or a scheme, you shall be entitled to a proportionate refund of the total amounts paid by you.

When will my return get picked up? 

We send the return pick-up request to our Logistic partners as soon as we receive the return request from you. Our Logistic partner pick-up the Product/s within 3-5 days of receiving the request. 

Our Logistic Partners shall make two attempts to pick up the Product/s. If the item is not picked up in the second attempt, the return request shall be considered complete at our end. In that scenario, you can raise a fresh Return request in case you are eligible. For more details, please contact our Customer Care. Please keep the shipment ready as detailed above and ensure that you return all items for which the request was raised. If you fail to do so, the return option may not be available to you in future, the discretion of which shall lie completely with the Company.  

Shipping costs for Product Return? 

Shipping cost for returning the product will be borne by the Seller. 

Contact us

Head Office:  718, Hemkunt Chamber, 89 Nehru Place, New Delhi- 110019

Corporate Office:  Andheri West, Mumbai- 400053

Customer care: 011-45557912

 E mail- [email protected]